RETURN & EXCHANGES
- Items that have been purchased cannot be refunded, items that have been purchased can only be exchanged with other items of the same value.
- Exchange cannot apply unless the product is in a reject / damaged condition, and product exchange can be done provided that the product has the same nominal price. The customer must ensure that the products sent to us are in the same condition as when received by the customer and packaged properly. In this case, if the item is returned to us in an inappropriate condition, we reserve the right not to accept returns and send the product back to you).
- When the process of returning goods from customers to the buyer, the process must go through a quality check process. This process takes 1 (one) to 2 (two) weeks.
- If the item to be exchanged is not because of reject, the condition of the item must be in the condition of:
- The product has not been used / used
- The product is still in the packaging as when shipping
- The product still has original price tag that has not been released.
- Products obtained from the website www.mocstore.id.
- The product used is not been used in accordance with the original use of the product.
- We do not accept product returns with terms and conditions as follows:
- Outside of the products we sell.
- Damage to misuse or negligence caused by the buyer.
- We will replace the return shipping costs if the goods received by the customer are indeed in a reject / production defect.
- Product payment transactions using one of the payment methods that we have specified. www.mocstore.id can only decide to terminate or cancel a customer order or contract if the buyer does not meet the stipulated conditions.
- The terms and conditions of the contract and all non-contractual obligations arising from or relating to the buyers are regulated and interpreted in accordance with Indonesian law.
Terms and Conditions set out in www.mocstore.id at any time can be changed without notice.